A case management partner who picks up the phone.
You have fifteen cases on your desk and don't have time to chase down a referral. Prime Care Life is built to receive your referral cleanly, respond quickly, and stay with your client — with documentation you can actually use.
Is Prime Care Life a fit for your referral?
The fast-facts version — service area, populations, coverage, capacity. If you're triaging on a deadline, start here.
The kinds of referrals we handle well.
Not every case is right for us. These are the professional contexts where our team has real depth.
Honesty saves everyone time. Prime Care Life coordinates and refers — we don't provide direct therapy, medication management, or legal representation. When a client needs those, we help them find the right licensed provider and stay involved through coordination.
What happens after you send us a referral.
The workflow that keeps your client from disappearing between the referral and the intake.
We acknowledge you first
Before we reach out to the client. We confirm we've received the referral, ask any clarifying questions, and let you know what to expect next.
We contact the client
Using the method they've consented to. If we can't reach them, we tell you — no silent drop-offs. Together we figure out the next step.
We keep you looped in
With the client's consent, we send you documentation of what's happening — intake completion, care plan summary, and progress notes on request.
Actual numbers, not vague warmth.
What you can hold us to. If we ever miss a commitment, we'll tell you why.
You hear from us first
Within one business day of receipt, we confirm we've got your referral and ask any follow-up questions.
Your client is on the calendar
From acknowledgment to a scheduled intake appointment with the client.
Case manager assigned & meeting
From intake completion to the client's first meeting with their case manager.
These are our standard commitments. Urgent cases move faster — call directly and we'll adjust. Complex cases may take longer; if so, we tell you up front.
What we send back to you.
Clean documentation is the whole reason referrers keep sending. Here's what you get.
Referral confirmation
Written acknowledgment when we've received your referral, sent via email or through your preferred channel.
Intake completion notice
Confirmation that the client has completed intake and been assigned to a case manager, with the assigned case manager's name and contact.
Care plan summary
A summary of the initial care plan, shared with the client's consent, within three business days of the first case manager visit.
Progress updates
Available on request, with the client's consent. If a case closes, transfers, or hits a barrier, we let you know — you shouldn't have to chase status.
Three routes in, depending on urgency.
Use the one that fits the moment. All lead to the same team.
Call directly
For time-sensitive situations — imminent housing loss, a child at risk, a hospital discharge happening today. We pick up during business hours and respond to voicemail promptly.
Phone (321) 502-9445Send a written referral
For routine cases. Use the intake form and note in the "additional context" field that you're a referring professional. We'll route it to the referral queue.
Intake form Open the form →Ask before you refer
Not sure if Prime Care Life is the right fit? Curious about capacity, credentials, or a specific case type? Email the referral contact directly.
Email admin@primecarelife.comReferring professionals can reach our intake team directly at (321) 502-9445 or admin@primecarelife.com. Same-day response during business hours.
From the people who send us referrals.
Not client stories — provider stories. What it's actually like to work with our team from the referrer's side.
As a discharge planner, I refer to Prime Care Life because I know families will actually get through to somebody. Clean documentation, direct communication, no chasing.
Things referring professionals ask us.
Different from the client FAQ. These are the questions that come up when a provider is evaluating whether we're the right match.
Send us your next referral.
Whether it's urgent or routine, we're built to take it cleanly. Call for time-sensitive cases or send a written referral through the intake page.